Articles on: Settings

How to Get an Active Sender Number for SMS


AfterShip SMS lets merchants send SMS to share updates with their customers. However, you must get an active number first. This tutorial will help you seamlessly obtain one.

Steps to get active numbers

Go to Settings and select SMS
Click Set up SMS and complete 3 easy steps

Step 1: Choose regions

Select the regions you’d like to send SMS to, and we’ll assign a phone number to your account according to your selection. You can change this later in the settings.

Points to keep in mind:

For merchants who need to send SMS to the US, we will generate a US toll-free number for US SMS traffic.
For merchants who need to send SMS to the UK, we will generate a UK domestic long code for UK SMS traffic (Only available to paid users).
For merchants who need to send SMS to the rest of the world (currently only CA and AU), we will generate a US long code for other SMS traffic (Only available to paid users).

Step 2: Submit business info to get phone numbers

Note: Toll-free verification is a must for the best delivery in the U.S., you won't be able to send messages to U.S.-based numbers until the toll-free number is verified.

Sending an SMS to any region requires company information to be included. Also, SMS won’t be triggered to your US customers if your toll-free number number is not activated.

Step 3: Complete TCPA/GDPR compliance settings

Adhering to rules and regulations is imperative to send SMS through AfterShip SMS. Kindly follow this guide.

For help, feel free to reach our support team.

Updated on: 14/05/2024

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