Articles on: Organization

Verify Sending Domain for Email Notifications


Verification of the domain for email notifications ensures that emails get delivered in the inbox, not in the spam folder of recipients. Automizely provides CNAME entries for domain verification so that you can use your business email IDs to build a unique brand experience.

Steps to verify your domain

Note that only business domains can be verified. For example: It means email addresses ending with gmail, hotmail, etc. cannot be verified.
Go to the ‘Sender email’ section of your organization account

You will see your registered email address with the ‘Unverified’ tag, so click on the ‘Verify domain’ button in case you want to use it. However, if you have another email address in your mind, tap on the ‘Add email’ button

In the event of adding a new email address, enter the required details in the given fields and then tap on the ‘Add’ button

Once done, your preferred email address will be added. So, hit on the ‘Verify domain’ button

Now, one popup window will appear with 3 CNAME records, which you need to add to your domain’s DNS settings

Bear in mind that these settings sometimes take a few hours to come into effect.
Once CNAME entries get added successfully, click on the ‘Verify’ button to finish the domain verification process

Why am I not able to create CNAME records?

The process of setting CNAME records varies according to the domain provider. Help docs are interlinked for the renowned domain providers, so please check to help yourself:

➡️ Google Domains

➡️ Squarespace

➡️ GoDaddy

➡️ HostGator

➡️ Hover

In case you are still not sure about the process, please get in touch with your IT team to get this done

Updated on: 31/01/2024

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