Articles on: Contacts

How to Delete Contacts

Clearing obsolete contacts is the key to sending marketing notifications to the right recipients. Bulk deletion seems a great luxury when you have a large customer base to maintain. Check this help guide to learn the art of contact deletion.

➡️ Steps to delete contacts one by one

Log in to your Automizely Marketing account > Go to Contacts

Select All contacts

Choose the contact you want to delete

Scroll down to the bottom to find the Delete contact option

➡️ Steps to delete contacts in bulk

Please note that you can delete 20,000 contacts in one go.

Go to the Contacts page

Select the contacts that you want to delete

Click Delete contacts

Now, you’ll see a popup with a vacant field in which you need to enter DELETE to confirm the deletion of the selected contact profiles. Once done, click Delete.

✍️ Important info to keep in mind

If you are deleting a large number of contacts, it may take some time. Don’t worry, we will show you the progress

You'll be notified when the action is in progress or has been completed. If there is already a deletion task in progress, you would need to wait for the current one to finish before deleting more contacts.

All contacts deleted will be removed permanently, and the action cannot be undone.

Once the deletion task is completed, all sensitive data associated with the contacts will be removed like event history, recipient record, etc. Also, contacts’ information will be anonymized and replaced with the word “Deleted contact”

Reach our support team should you have any questions

Updated on: 06/12/2022

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